Privacy Policy

This Privacy Policy ("Policy") describes how Texas88 ("Texas88", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with the online gaming and sports betting services provided at https://texas88.cam and any associated subdomains or mobile interfaces operated under the Texas88 brand (collectively, the "Platform").

Texas88 is an online entertainment platform serving adult users aged 21 and above in Malaysia. All financial transactions are conducted in Malaysian Ringgit (MYR) using locally recognised payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20.

By registering an account on the Platform, making a deposit, or continuing to access our services, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, the following definitions apply:

• "Data Controller" means Texas88, the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of Texas88 under a data processing agreement.
• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "KYC Data" means identity and address verification documents submitted by a Player during the Know Your Customer (KYC) verification process, including government-issued identification and proof of address.
• "Cookies" means small text files stored on a User's device by the Platform for the purposes described in Section 10.
• "Player" or "User" means any individual who has registered or is in the process of registering an account on the Texas88 Platform.
• "Sensitive Personal Data" means personal data that warrants enhanced protection due to its nature, including financial account details and government-issued identification numbers.

Texas88 collects personal data across several categories, depending on the nature of your interaction with the Platform. The following table summarises the categories of data we process:

Texas88 collects personal data through the following methods:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to a promotional communication.
• Automatically through technology — when you access the Platform, our servers and analytics systems automatically record technical data such as your IP address, device type, and session activity. Cookies and similar tracking technologies may also be used as described in Section 10.
• From third-party payment processors — when you make a deposit or withdrawal using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or USDT TRC20, the relevant payment service provider may share transaction confirmation data with us. We do not receive your full banking credentials.
• From identity verification services — where we engage third-party KYC providers to validate government-issued documents, those providers may return verification status data to us.
• From fraud prevention and security services — we may receive data from third-party risk scoring and fraud detection services to protect the integrity of the Platform.

Texas88 processes your personal data for the following specific and legitimate purposes:

1. Account Management: To create, maintain, and administer your Texas88 account, including authentication, account recovery, and profile updates.
2. Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features of the Platform.
3. Payment Processing: To process MYR deposits and withdrawals via supported Malaysian payment methods, and to maintain accurate financial records.
4. Identity Verification (KYC): To verify your identity and age in compliance with applicable anti-money laundering (AML) obligations and responsible gambling requirements.
5. Regulatory Compliance: To meet our legal and regulatory obligations, including record-keeping, audit, and reporting requirements.
6. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
7. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
8. Responsible Gambling: To monitor gaming behaviour for signs of problem gambling and to facilitate the operation of player protection tools such as deposit limits and self-exclusion.
9. Platform Improvement: To analyse aggregate usage data, diagnose technical issues, and improve the performance and design of the Platform.
10. Direct Marketing (with consent): Where you have provided consent, to send promotional communications about Texas88 bonuses, offers, and platform features. You may withdraw consent at any time by contacting support.

Texas88 does not use personal data for purposes beyond those listed above without first obtaining your consent or establishing a separate legitimate legal basis for the new processing purpose.

Texas88 processes your personal data on one or more of the following legal bases, depending on the processing activity:

• Performance of a Contract: Processing necessary to fulfil our obligations to you under the Terms & Conditions, including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable AML regulations, age verification requirements, financial record-keeping obligations, and any lawful request from a competent authority.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, specifically for direct marketing communications. You have the right to withdraw this consent at any time.

Texas88 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly for the purposes identified in Section 5:

• Payment Service Providers: Touch 'n Go eWallet, Boost, GrabPay, DuitNow/FPX operators, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processing services — to facilitate the processing of deposits and withdrawals in MYR.
• KYC and Identity Verification Partners: Third-party verification services engaged to confirm the authenticity of identity documents submitted during the KYC process.
• Fraud Detection and Security Services: Third-party risk management vendors that assist in detecting and preventing fraudulent activity on the Platform.
• IT and Hosting Providers: Infrastructure and cloud service providers that host the Platform and process data on our behalf under written data processing agreements.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, or courts where disclosure is required by law, regulation, court order, or other legal process. In such cases, we will disclose only the minimum data necessary to comply with the requirement.
• Professional Advisers: Lawyers, auditors, and accountants engaged by Texas88, who are subject to binding confidentiality obligations.

Texas88 primarily stores and processes personal data within data centres serving the Southeast Asian region. In some circumstances, data may be transferred to or accessed from locations outside of Malaysia, for example where a third-party service provider operates infrastructure in another jurisdiction.

Where such transfers occur, Texas88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses and, where applicable, confirmation that the recipient jurisdiction provides an adequate level of data protection.

Texas88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of seven (7) years from the transaction date, in line with financial record-keeping requirements.
• Gaming history: Retained for a minimum of three (3) years for responsible gambling monitoring and dispute resolution purposes.
• Support and communication records: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained for the duration of the consent plus two (2) years after withdrawal, as evidence of the consent.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and analytical purposes.

Texas88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be set on your device:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These enable core features such as account authentication, session management, and payment flow security. These cookies cannot be disabled without materially affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised information about how users interact with the Platform, such as page visit frequency and navigation paths. This data helps us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and preferred display options, to personalise your experience on return visits.
• Security Cookies: Used to support our fraud detection and abuse prevention systems, including session integrity verification.

Texas88 does not use third-party advertising or behavioural tracking cookies that transmit your data to external advertising networks. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent access to certain Platform features.

As a user of the Texas88 Platform, you have the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations under applicable law.

To exercise any of these rights, please submit a written request to our support team at [email protected]. We will verify your identity before processing any data rights request. We aim to respond within 30 calendar days; complex requests may take up to 60 days, in which case we will notify you of the extension.

The Texas88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. All account registrations are subject to age verification, and KYC verification is mandatory prior to the processing of any withdrawal.

If Texas88 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned in accordance with our Terms & Conditions.

Texas88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage for all sensitive personal data, including KYC documents and payment method information.
• Access control policies ensuring that personal data is accessible only to authorised personnel with a documented business need.
• Regular internal security audits and vulnerability assessments.
• Incident response procedures governing the detection, investigation, and notification of personal data breaches.
• Two-factor authentication (2FA) available for all Player accounts to prevent unauthorised access.

Despite these measures, no data transmission or storage system is completely secure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, Texas88 will notify you without undue delay and take all reasonable steps to mitigate the impact.

Texas88 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where amendments are material — meaning they substantively change the way we collect or use your personal data — we will notify you by email to your registered address or via a prominent notice on the Platform prior to the change taking effect.

Continued use of the Platform following any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you must cease using the Platform and may request account closure by contacting support.

We recommend reviewing this Policy periodically to stay informed of how Texas88 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:

• Email (Data Rights Requests): [email protected] — please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 via the live chat widget on the Texas88 homepage for general privacy enquiries and urgent data concerns.
• FAQ: Common privacy questions are addressed in our FAQ section.

We aim to acknowledge all privacy enquiries within two (2) Working Days and to resolve data rights requests within 30 calendar days of receipt of a verified request.